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Do's and Don'ts For A Resident With Aggressive Behavior.

Approach from the front or side, not behind,
Avoid shouting among staff
Do not yell at resident
Avoid walking up to resident in groups
Avoid talking too fast or too loud
Do not rush the resident
Try to avoid using too many words
Try not talking too much
Always use eye contact
Do not laugh at the resident
Try to avoid using the word NO